Last week I took the ITIL Foundation Certificate in Service Management and so I face a new challenge of sharing this knowledge with my colleagues. This is something we’ve looked at a number of times over the last decade or so, but never actually been able to follow through on. Perhaps because we went into it like a bull in a china shop, didn’t really know what we were trying to achieve, or just because we didn’t know where to start.
I wanted to document this journey, partly to monitor how we’re doing, but also because I think this could be helpful to other people looking at service management and implementing best practice.
A couple of months ago I saw this video of the Colour 3D printer in Minecraft, and whilst initially I was a bit dismissive (what’s the point?!) I started to wonder if there wasn’t something deeper going on. I believe that the kids playing Minecraft today are developing some astonishing skills that are going to shape the future.
I really do need to get into a habit of writing more regularly, and given I’ve had quite a productive week let’s kick off here. I’ve got a few unpublished drafts, some musings written on the bus that need fleshing out, so here’s number 1.
In October I took part in the Royal Parks Half Marathon, first time I’ve done any formal race apart from a few Parkruns. I wrote previously about my preparation, and the reasons I was running for Child Bereavement UK, but didn’t post anything more. I’m happy to tell you that I finished the race, so for posterity, and for anyone who might be considering a race like this, here’s how it worked out. Continue reading →